Mark Delehant of Morganton NC

I have been a customer of Vonage since Dec. 2006. For some reason, beginning in Feb. 2007 they began charging me for a second phone line which doubled my bill. I have lived in my house for over 15 years and have only had one line and one phone number. My efforts to resolve this matter only resulted in a major run around. I plan to get the tape-recorded conversations of my calls to vonage and pursue this to the end. As I see it, I trusted them with my checking account information and they stole from me, and once caught, refuse to give it back.

Over billed $250.00 and spent 5 hours on the phone in an effort to resolve the matter only to be offered an option of paying an additional $40.00 to cancel. Enormous amounts on mental and emotional torture while trying to resolve the matter peacefully. And in reading the other comments on this site it appears I am not the first. Can you say Class Action Lawsuit !!

Dick of Hortonville WI

When I signed up for Vonage, I had lots of problems getting it to work. No one at the customer service spoke English very well. I have had lots of problems involving billing, calls not going through, voicemail not working. The voicemail signal quit working within a month. I placed about 30 calls trying to fix this, and 2 years later it still doesn't work. In the last two weeks I have not been able to get an online bill, and this is the only way to get a Vonage bill since everything is done via the internet. I have placed 20 calls trying to get this fixed. They act like I am the problem.

I finally received a call from their Executive Response Team saying their engineers were working day and night to fix the problem. A week later, they said no one using the $14.95 (500 minutes) plan was able to get their bills. They said it would be fixed the next day. Two days later, they said it would be fixed by November 1. No one seems to care when you call this company because they know that they have you where they want you. I thought this experience would be so much better than the regular phone companies, but now I wonder.

Alybadras of Gahanna, OH

In January 2007, I contracted with Vonage as my land phone carrier. My bill was paid automatically via my Visa credit card. Starting in March 2007, without my request and unknown to me, a second number was added to my account and systematically charged to my credit card. This went on for 8 months. When I realized it on October 29, 2007, I was told that Vonage would not refund anymore than $24.99 x 2, within 3 to 5 calendar days. I am owed in excess of $220.00, taxes included, with little to no hope of recovering it any time soon. I've spent much time on the phone with overseas staff. This is outrageous, especially considering that it seems to be a recurrent theme with Vonage.

Should anyone wish to start a class action, I am more then willing to participate in it and stop this fraudulent scheme by a company which does not have any office nor representative in the state of Ohio. I, for one, view these tactics as a direct violation of each and every law, forbidding unfair and deceptive business practices.